Saturday, April 16, 2016

Thank you British Airways

We flew yesterday with British Airways from Delhi (India) to London Heathrow, flight BA 256.

As I boarded the plane i had no idea how dramatically the flight would end and I am writing this little post simply to thank British Airways and the officials at Heathrow from the bottom my heart.

So what happened was this: my husband and i were travelling with our 8 month old son. The flight was 9 hours long and S, my son, had been a tad unwell a day before but because things seemed to be settling down well, we decided to go ahead with the flight.

9 hours.
9 hours during which i would stare at the flight tracker to count down the remaining flight time, every minute feeling like a burden taken off.
9 hours during which i would feel like breaking down atleast 10 times.
9 hours during which i would not put a morsel of food inside my mouth except for bits my husband would force me to eat.
9 hours that would make me shudder later.
9 hours i would wish on no mother.

The reason was that my son's illness took a turn for the worse resulting in scarily severe diarrhoea.

I cradled my son, took him for walks inside the plane, spoke to him, sang to him ( bless Rob from the seat next to me who insisted that he did not mind my singing, infact he went as far as to say that 'loved it' :) , and he got me some fruit to eat just like that ) , rocked him, fed him, hugged him, kissed him...but he was steadily getting worse.

Unless you are a mother you will not know how that can break your heart.

And if you are, i do not need to say another word.

So there i was, having not eaten a morsel of food, tired, exhausted, scared, worried. And i wonder now how i would have managed had the BA crew not been as wonderful and kind as they were.

There was Merrisa, bless her, the only other person S would be comfortable around. Infact at one point he grabbed on to her and stroked it for a few seconds- made us all laugh. She sang 'twinkle twinkle' for him a few times and even in that state I could see that he loved it. it was her singing that brought him closest to a smile.

There was Anurag who kept us going with his kind words and ready help.

As things with S deteriorated, the crew did was something i will remain most grateful for.
Seeing that S needed immediate medical attention, they got clearance for priority landing, which meant that the plane would not need to circle over heathrow which in turn meant we could get on ground 10-15 minutes earlier than we would have otherwise.
They also had a team of paramedics ready to have a look S as soon as we landed.
They even got the immigration team to come into the plane to do our immigration.

The paramedics were brilliant and soon told us that an ambulance was waiting to whisk us to the hospital.
The gentleman who drove the ambulance came into the plane to help us into the ambulance and when he looked at my worried face he said, 'relax now, we are here, the worst is over' and i could have cried with relief.

As Merrisa sang twinkle twinkle to S, the paramedics hurried around, the captain came to ask us if every thing was okay now, i felt relief wash over me. I knew we were in good hands, i knew, like the gentleman had just said to me, that the worst was over.

So, thank you, BA, Heathrow Airport and the NHS. A most heartfelt thank you.

I always loved BA flights, but after the experience, i am a BA loyalist for life.

Everytime i will think of my ordeal mid air, i will also think of the kindness of BA crew.

So one again, thank you.




2 comments:

Manmohan Panda said...

OMG, you guys went through so much especially the child. Great to see BA services going that extra mile. Hope all going well now, bless him. All the best, god bless.

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