I landed in India today morning and had to go the the Jet Airways Customer services centre to get my departure date changed. I came back with a better understanding of why we suck.
With the 'yes please's and 'If could be kind enough's of London I put forward my request. The young girl about 3 feet away from me had this to say in a loud clear and sarcastic voice, 'Badi jaldi yaad aa gaya hai isko ticket change karwana'.
She then paused and repeated the same line knowing fully when that i was right there. What exactly she was trying to do i could not understand and why would anyone speak like that was beyond me. No, really. Why would you speak like that to someone you know nothing about? who is customer? and has and is paying for the services?
I asked them for the fare for a particular date. After 15 minutes, got my reply. Then I asked for an alternate date to see which price was lower. The women exchanged looks and sighed and rolled their eyes.
The next bit came when we were deciding which date to pick. I don't quite recall what exactly happened there i soon found my voice raised. Irritated and defensive at the Jet Airways lot.
This was uncalled for and left a bitter taste in my mouth. Maybe I should have shouted more, and put them back in their place. I did retort but like always the best replies come to you after 2 hours.
In London, this has NEVER happened. I can imagine this conversation happening with lots of thank yous and pleases. ( Right so, I did not thank the Jet Airways people for their help, my big revenge :P) Back at work, I keep telling people how much of heart there is in Indian and this incident has made me wonder about so many things.
It was a simple bit of work really. May be this is the delhi way of speaking but really why? why would you speak like that? You had a fight with someone? you think you are very smart? you think this is cool?
This has to change, right? It was just a rude reminder of what actually happens in India. I never thought I would say this, but this really made me miss London!